Refund policy

Return & Exchange Policy

At Dedikat, we want you to feel confident and happy with your purchase. If something is not right, we are here to help.

Returns & Exchanges

You can request a return or exchange within 14 days of receiving your order.

To qualify for a return or exchange, the item should be:

Unused, unworn, and unwashed
In its original condition
Returned with its original packaging, tags, labels, accessories, and order confirmation
Free from stains, damage, odors, or signs of use

Once we receive the item, our team will check its condition. If the item does not meet the return requirements, we may not be able to accept the return or exchange.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, incorrect, or different from what was described, please contact us as soon as possible.

We will review the issue and offer the most suitable solution, which may include a repair, replacement, exchange, refund, or another fair remedy.

For approved cases involving damaged, defective, incorrect, or not-as-described items, Dedikat will not charge you any additional return handling cost. 

Items That Cannot Be Returned

Some items cannot be returned or exchanged unless they are damaged, defective, incorrect, or not as described.

This includes:

Items that have been used, worn, washed, altered, or damaged after delivery
Items returned without original packaging, tags, accessories, or proof of purchase
Personalized, customized, or specially ordered products
Clearance or final-sale items, where this was clearly mentioned at the time of purchase
Hygiene-sensitive items that have been opened or used

How to Request a Return or Exchange

To start a return or exchange, please contact us with the following details:

Your order number
The item you would like to return or exchange
The reason for your request
Photos or videos, if the item is damaged, defective, incorrect, or not as described

Please wait for our approval before sending any item back. Items returned without approval may not be accepted.

Return Shipping

If you are returning an item because you changed your mind, selected the wrong size, or ordered the wrong product, return shipping will be your responsibility unless Dedikat agrees otherwise.

If the item is damaged, defective, incorrect, or not as described, we will guide you through the return process and support you with the appropriate solution.

Refunds

Once your returned item has been received and checked, we will let you know whether your refund has been approved.

Approved refunds will be processed using the original payment method whenever possible. The time it takes for the refund to appear may depend on your payment provider.

Delivery charges may not be refundable for change-of-mind returns. However, if the return is due to a damaged, defective, incorrect, or not-as-described item, we will refund the eligible amount paid for the affected product and any applicable delivery charge linked to that item.

Exchanges

Exchanges depend on product availability. If the item you want is not available, we may offer you an alternative item, store credit, or a refund, depending on the situation.

Product Issues After the Return Period

If a product issue appears after the 14-day return period, please contact us. If the item is covered by a warranty or applicable consumer protection rights, we will review the case and help with the appropriate repair, replacement, or other available solution.

Contact Us

For return or exchange requests, please contact us:

Email: dedikatsports@gmail.com
WhatsApp / Phone: 00971 50 671 3524